We really value getting feedback from our clients about their holiday. If we have a current email address for you, we will send you a link to an online holiday evaluation form whilst you are away; please look out for it on your return
If you are on the group flight, you may see some of your group at check-in or on the plane, but your leader normally meets the group at Tribhuvan International Airport in Kathmandu. There may be people on other flights, or joining at the hotel.
You’ve done the hard part and paid the final balance, now you can start looking forward to going! If you have booked direct and as long as we have an email address for you, your Customer Operations Executive will be in touch with you 8 weeks before travel. They will include the latest copy of the trip notes and if there are any last minute arrangements you need to make or questions you might have, just let them know and they’ll be happy to look into it for you.
The balance of your payment is due 45 days before departure. Your invoice shows the date your final balance is due, a reminder will be sent out 1 to 2 weeks before this date.
Once you have paid your deposit and booked on that trip of a lifetime, you will be looked after by our Customer Operations team who is responsible for all your travel arrangements until you depart. One of our experienced operations executives will be assigned to assist you in any way they can, and their name and contact details can be found at the bottom of your confirmation letter.
We can send your documents either by post or email. Our sales team will normally ask at the time of booking how you would like to receive them, and you can also request posted documents on the web booking form. If you have received your documents by email but would prefer post (or vice versa), please contact us.
Once you have paid the deposit for your holiday, our sales team will immediately email you your booking confirmation and invoice. If you would prefer these by post, please let them know and it will go out first class within 24 hours.
Once you have received your confirmation, please check the information carefully to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the necessary corrections.
Your final joining instructions will then be sent out 2 to 3 weeks before departure. If you would like a hard copy posted, or if you require these any earlier, please contact the customer operations team.
Within one month of your return from the trip, we will send you an email offering you the chance to post a review on our website – a valuable service for all potential Beyond Shangri-La travellers!